We are proud to provide this critical service to ensure our local heroes have dependable access to their healthcare appointments. Because seating capacity is strictly limited, rides are allocated on a first-come, first-served basis.

To guarantee a seat, all passengers are highly encouraged to contact our logistics office and reserve their travel window as early as possible.

Shuttle Rules and Passenger Guidelines

To maintain safety, efficiency, and fairness for all traveling Veterans, passengers must adhere to the following operational policies:

• Advance Reservations Required: You must book your ride at least 24 to 48 hours before your scheduled medical appointment.
• Appointment Window Rules: Medical appointments at Hines VA Hospital must be scheduled between the hours of 8:30 AM and 11:00 AM.
• No Attendants or Spouses: Due to strict vehicle capacity limitations, seats are reserved exclusively for Veterans; spouses, caregivers, or guests cannot be accommodated.
• Independent Mobility Requirements: Passengers must be completely ambulatory and capable of entering, exiting, and riding in the vehicle without driver assistance.
• Strict Time Constraints: The shuttle leaves Hines VA Hospital to return to Will County exactly at 12:30 PM. All appointments must be finished before this departure time.

How to Schedule Your Ride

Ready to book your seat? Please call our administrative staff directly to verify your medical appointment time and secure your spot on the next available shuttle. Our team will coordinate your pick-up details and review the departure timeline with you over the phone.