Calm, cool, collected. The 145 highly trained professionals who operate Will County’s 9-1-1 Emergency Telephone System (ETS) are always available to offer assistance to those in need. These everyday heroes are not the people who arrive on scene to render aid but they are responsible for answering 316,000 9-1-1 calls annually and ensuring the proper aid is directed to the correct location. Recently, the ETS honored telecommunicators for their outstanding service.